Getting an incorrect password error with At-Large

[ccw]

I would love the ability to record from my Slingbox and will purchase if this software proves itself.
So far when I try to make the 5 minute demo record I get a message that lasts forever---Slingbox is idle" or when I try another connection it asks me "is your password correct"
My slingbox is configured DIRECT no proxy which allows me to view on any available connection. My password is correct the Slingbox address is correct.
What do I try next.
Thanks for help.

[Tasha Heinlein]

Please open a support ticket.