Capture slows vido & audio - unusable

[6rtury]

I cannot use Capture at all -- on either a DVD movie or on streaming video. Just loading the program makes the video and audio slow and jerky, and this is what's recorded. I've tried all combos of setting for both audio and video, played with my video card acceleration. The setup tests went fine, and I have no problem using WM Recorder. Any suggestions?

XP Pro, SP3, 4GB memory, NVidia GeForce 7900GS, V. 178.24, RealTek audio.

Thanks in advance.

[Jeff Lenney]

To get the best quality video with Replay Video Capture - try the following:

1. Go to Settings, and make sure you are using the MPEG-2 video format. Also, you may want to click on "Recommended Settings" at the top and select the most fitting option according to your pc configuration.

2. Try recording from a smaller video window by resizing your player to 1/4 of your screen, or no more than 480x640 pixels. This won't affect the video quality (since video is scaled UP from smaller sizes to fit a full-screen picture). This will require less computer power to capture, which will make for smoother videos.

Let me know if this makes a difference.

[6rtury]

Jeff:

The Recommended settings, per the progrm, are Windows Media Player format, and a video rate of 3000. I changed it to MPEG2, set the viewing window small, and in turn tried all video rates. Nothing worked. Am still getting slow-motion, jerky display and audio from my monitor and in the captured recording. If I close out Capture the audio and video return to normal. Also, with Capture loaded, and I go to select the window, my cursor leaves a trail of small boxes as I move it.

It seems to me that Capture is interfering with both my video and audio drivers. Are there any system settings that may fix this? I've tinkered with the video acceleration and it had no effect.

This is a dual core system, with plenty of memory, and WMRecorder has no problems recording streaming video.

[Cheryl Wester]

Upgrade your sound card and see if there are any updates to your video card. See if that helps.

[6rtury]

Cheryl:

I just updated the video driver to it's latest version, 182.50, and it made no difference.

For the audio card, did you mean update the software or upgrade (as in purchase a new model)? I don't intend to purchase a new card for this one application, but have downloaded a more recent driver. I'll install it tonight after the close of business and let you know.

Thanks.

[6rtury]

Cheryl:

It's taken me two nights to get things straightened out, but in the end, the update of my Realtek HD Audio driver did the trick. WMCapture now works properly. The steps were not in a straight line.

When I first updated the driver, I lost all sound from my card. Rolled back the driver and still had not sound. Uninstalled WMCapture and another audio-related program I had recently installed, SoundTaxi. Then reinstalled the new audio driver, and got no sound from the system. When I investigated the driver settings I discovered the default setting was to turn off all wav, mpeg, and other sound formats and put in only Dolby. Don't ask me why it checks that as a default. I reversed those settings and all was well. I then reinstalled WMCapture, tried it with some videos, and found it worked perfectly. When I next reinstalled SoundTaxi it clashed severely with my new audio driver and wouldn't even complete the installation. I got rid of it immediately, and everything is working fine. Not sure if the original culprit was my old audio driver or the clash of SoundTaxi with the audio, but at least Capture is working.

Thanks for your help.

[cliffdropover1]

I tried an upgrade on my PC and increased the memory to 2 gig. Nothing changed. Then I tried your software on a completely new computer with lotsa speed and memory and no other software in that computer to cause a conflict. The recording from HuLu was again choppy. The recording becomes choppy when "record" is turned on and returns to normal when "record" is turned off. I think this shows that your software is the problem. The upgrade needs to address this issue as does the developer. I will keep your program and wait for the upgrade to solve this problem.

[Cheryl Wester]

Thanks for the update. It is difficult to troubleshoot when not able to duplicate the issue. I have tried it on several different computers and I'm not having this issue. The developer is always working on improving the programs so perhaps your issue will be corrected in a future update. Thanks.

[cliffdropover1]

I tried it on several different computers and DID have this issue. You act like the problem doesn't exist even after many customers are having this problem. It is time to admit there is a problem and fix it.

[azigma]

I concur with the comments about taking this seriously, I am a trial member who encountered the same "jerky" problem no matter what setting or format I used.
To reply that "you couldn't replicate the problem" smacks of "smarten up guys, you're doing something wrong"
It may not be intended that way, but that's not an answer that's going to pacify a customer who has tried to solve the problem and is looking for meaningful assistance.
Might I point you back to your demonstration video where the same effect is clearly shown, but fobbed of with aside about 'heavy video load'