Results 1 to 2 of 2

Thread: Contacting Technical Support and Customer Service

  1. #1

    Default Contacting Technical Support and Customer Service

    Welcome to the Applian user forums. We encourage users to help each other out using these forums. Applian Technologies staff and software engineers will stop by frequently. Together we can build a valuable resource. Your input and comments are greatly appreciated.

    These forums are NOT intended to be used for official customer support communications. Those seeking customer service or technical support should do so through our main help desk.

    Go here for Technical Support:
    http://applian.com/support/?data-filter=.products

    Go here for non-technical Customer Service:
    http://applian.com/support/?data-filter=.cs
    Last edited by Debbie McCormick; 11-30-2013 at 09:58 AM. Reason: Changed support links
    Debbie McCormick
    Director & Creative Technologist
    Applian Technologies, Inc.

  2. #2
    Join Date
    Oct 2008
    Location
    World
    Posts
    1,550
    Rep Power
    11

    Default Where to find the log file of Replay Media Catcher and how to send it to Technical Support of Applian

    1. Open Replay Media Catcher 4
    2. Don’t start recording
    3. Click "Help" -> "About" and expand "Support"
    4. Check "Debug Mode" and then click "OK"
    5. Click the "Start Recording" button.
    6. Go to YouTube and start watching a video in your browser. Wait until Replay Media Catcher should have picked it up and started downloading. Let the video play a few minutes.
    7. Click the "Stop Recording" button.
    8. Click "Help" -> "About" and expand "Support"
    9. Click the email logs to support link. Please attach that file to your support ticket.



Similar Threads

  1. Contacting Technical Support and Customer Service
    By Debbie McCormick in forum FLV Player
    Replies: 0
    Last Post: 02-25-2008, 01:12 PM
  2. Contacting Technical Support and Customer Service
    By Debbie McCormick in forum Replay Media Splitter
    Replies: 0
    Last Post: 02-25-2008, 01:12 PM
  3. Contacting Technical Support and Customer Service
    By Debbie McCormick in forum Freecorder Toolbar
    Replies: 0
    Last Post: 02-25-2008, 01:11 PM
  4. Contacting Technical Support and Customer Service
    By Debbie McCormick in forum Converting Audio and Video
    Replies: 0
    Last Post: 02-25-2008, 01:03 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About these forums...
Applian Technologies makes these discussion forums available for our customers to assist other users. We do read this content and appreciate all your suggestions and comments. If you need technical support or customer service, please visit the links to the right.
Let's Be Friends