Hi Mike,
I'm in the replay AV que right now and don't see any open tickets.
While I personally didn't respond to your ticket it, it's quite possible that it was responded to by another staff member. Do me a favor please and check your spam/trash folders for a response. Also, check the ORIGINAL email you received when you opened the ticket, there should be a link in there to the ticket where you can view the last action, and any responses, etc.
Looking forward to your response.
Best Regards,
Jeff Lenney
Technical Support
Applian Technologies, Inc.
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