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Thread: Cannot capture quicktime .mov streams

  1. #1
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    Default Cannot capture quicktime .mov streams

    I'm trying to capture some instructional videos that use the Apple quicktime plugin. This doesn't seem to work.

    I tried using both Replay A/V and Media Catcher. In A/V, the URL to the video is displayed in URL finder but nothing is captured. When I copy that same URL to a new window in my browser, the video plays fine. So, I think the URL is working.

    When I use the Media Catcher, it doesn't detect the video at all.

    I even went as far as purchasing the quicktime 7 pro version. But still no luck. I'm able to capture Youtube videos without any problems.

    I have to log into the website to access the videos, I'm not sure if that is causing a problem?

    Thanks.

  2. #2
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    Hi

    There are some Quicktime we are not able to capture while others work great. It depends on how they are streaming. Try this and see if it makes a difference.


    1. Open Internet Explorer
    2. go to Tools-Internet Options
    3. Go to Browsing History-delete
    4. Delete Temporary Internet files

    Now:

    1. Open Replay Media Catcher
    2. Select start recording
    3. Select the URL you want to capture
    4. It should record-if it doesn't please select F5 on your keyboard.

  3. #3
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    Default

    Thanks Cheryl.

    I tried your suggestions and that didn't work either.

    So, I tried capturing a Youtube video with Replay Catcher and that didn't work either. It doesn't seem to be able to pick up the link somehow? Nothing is detected when I open any types of videos. Replay A/V works with Youtube on my PC for sure but Catcher doesn't seem to work?

    Thanks.

  4. #4
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    If you are still having this problem go ahead and send in a tech support ticket. That way we can help you in greater detail. Thanks.

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