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Thread: Flash problem when recording from BBC site

  1. #1
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    Default Flash problem when recording from BBC site

    I am trying to record a short video from the BBC children's site. I am having to use Replay Media Catcher's DVR as the clip in question is Flash so am unable to stream as I can when the clip is on BBC's iPlayer.

    Problem: I can play, both see and hear, the clip when played in Chrome but Media Catcher appears unable to capture the video giving me only the audio.

    Replay Media Catcher: 7.0.1.17
    OS: Windows 10 x64 Pro build 1803
    Browser: Chrome
    Clip: https://www.bbc.co.uk/cbbc/watch/bp-...estival-fringe

    I suspect the problem is something blindingly obvious and trivial that I've missed and would welcome suggestions as to how to get a satisfactory recording of this clip.

    Note I have been using RMC for some years, primarily to capture streams from BBC iPlayer, but have only limited experience of using RMC's DVR capabilities.

    Thank you,

    Mike M

  2. #2
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    Default Re: Flash problem when recording from BBC site

    In the settings of our program under the DVR tab make sure that hardware acceleration is turned off. Then give it a try.

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    Default Re: Flash problem when recording from BBC site

    Thanks for the suggestion. Hardware Acceleration is off. Apologies, I should have mentioned this in my original post.

    MM

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    Default Re: Flash problem when recording from BBC site

    At this point please do submit a ticket with details so we can see what is going on.

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    Default Re: Flash problem when recording from BBC site

    Quote Originally Posted by Cheryl Wester View Post
    At this point please do submit a ticket with details so we can see what is going on.
    Will do so shortly, however the bit of the clip I actually needed is just 1min 58 secs long so I was able to cheekily use the trial version of Replay Video Capture. :-))

    Currently I only have Replay Media Catcher it now looks as if I will be adding Replay Video Capture to my tools. I used to use Camtasia for screen captures but the version I have (Camtasia 6) is ten years old and has significant failings.

    Thank you,

    MikeM in London.

  6. #6
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    Default Re: Flash problem when recording from BBC site

    Good. We offer both programs as all streams are different and often when one program doesn't work the other one does the job.

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