I have recently turned in probably 3 tickets in the last month on this but am getting no response (No response has never happened before with Applian). So, I am using the forum.

I have updated and tested every version since .71 to .96 and I continue to have a problem with most of the songs not being recognized initially (Rhapsody music). Yes, if I select the songs and retag, .96 then finds the songs, but it should work the first time. This is an irritating problem and keeps me on .71. From my viewpoint, something unintentionally changed after .71. I know Cheryl couldn't seem to duplicate this but passed this information on a while ago but obviously it wasn’t fixed (at least using my computer). If I am the only one with this problem, do you have any hints as to why I am having it.