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Thread: recording stops when stopping monotoring

  1. #1
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    Default recording stops when stopping monotoring

    RMC 5

    When recording a RTMP stream, the recording will stop when I press "stop monitoring for downloads".
    With RMC4 just the monitoring stops and the recording continues.

    Is this a setting some where or a bug?

  2. #2
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    Default Re: recording stops when stopping monotoring

    It should not be doing this - Can you please provide me with the URL of the audio or video you're trying to record, so I can trouble shoot the issue?
    Best Regards,

    Jeff Lenney
    Technical Support
    Applian Technologies, Inc.

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    Default Re: recording stops when stopping monotoring

    Any update on this? I too experiment the same as steff2 user from the first release of RMC5, tryed also to contact by email and forum time ago, but no solution on this.
    Can you do something to get it work as it was in RMC4? thanks.

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    Default Re: recording stops when stopping monotoring

    Please do provide a link so it can be tested.

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    Default Re: recording stops when stopping monotoring

    Quote Originally Posted by stefan0n View Post
    Any update on this? I too experiment the same as steff2 user from the first release of RMC5, tryed also to contact by email and forum time ago, but no solution on this.
    Can you do something to get it work as it was in RMC4? thanks.
    The original poster did not provide us with a link to test, if you can - we'd be happy to do so!

    Thanks :-)
    Best Regards,

    Jeff Lenney
    Technical Support
    Applian Technologies, Inc.

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    Default Re: recording stops when stopping monotoring

    I've sent you a message with infos. thank you.

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    Default Re: recording stops when stopping monotoring

    Quote Originally Posted by stefan0n View Post
    I've sent you a message with infos. thank you.
    Both sites you sent me work fine with RMC :-)

    If you don't mind, submit a ticket please via www.applian.com/support.php so the RMC team can analyze your ticket and help you with this specific issue

    Thanks!
    Best Regards,

    Jeff Lenney
    Technical Support
    Applian Technologies, Inc.

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    Default Re: recording stops when stopping monotoring

    They works for me in the sense I can record from them. The problem is, as described from the other user, that if I stop monitoring, also recording of the started ones stops. In your test instead you're able to stop monitoring (so no new recordings are added) but still continue to record the already started links? If so I'll submit again a ticket.
    Thank you.

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    Default Re: recording stops when stopping monotoring

    Quote Originally Posted by stefan0n View Post
    They works for me in the sense I can record from them. The problem is, as described from the other user, that if I stop monitoring, also recording of the started ones stops. In your test instead you're able to stop monitoring (so no new recordings are added) but still continue to record the already started links? If so I'll submit again a ticket.
    Thank you.
    Ah sorry - my bad :-)

    With those particular sites you can ONLY do one video/recording at a time - sorry there is no work around that i'm aware of yet. If you just record one at a time you'll be fine (assuming i understand correctly you're trying to record more than one)
    Best Regards,

    Jeff Lenney
    Technical Support
    Applian Technologies, Inc.

  10. #10
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    Default Re: recording stops when stopping monotoring

    Quote Originally Posted by Jeff Lenney View Post
    Ah sorry - my bad :-)

    With those particular sites you can ONLY do one video/recording at a time - sorry there is no work around that i'm aware of yet. If you just record one at a time you'll be fine (assuming i understand correctly you're trying to record more than one)
    Hi again

    it's not true you can record more than one at a time. What you can't do is, as the first user too wrote:

    When recording a RTMP stream, the recording will stop when I press "stop monitoring for downloads".
    With RMC4 just the monitoring stops and the recording continues.
    so in version 4 while recording if you press "stop monitoring" the recoding videos continue to record while new streams are not added (if you open more browser links), in RMC5 the "start monitoring for downloads" button when changed to "stop" instead of stoppping MONITORING FOR DOWNLOADS stops recordings!! I've already tryed to explain to support this long time ago, but without a solution.
    Why a perfectly functioning feature of v.4 isn't anymore so in v.5?
    As the button it's described as 'stop MONITORING for downloads' I think this is an unsolved bug of your software.

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