RMC 5.0.1.24 not capturing even a single video automatically

[4jki]

With each version, I am experiencing more and more failures.

Now with Replay Media Catcher 5.0.1.24 IO have been unable to download a single video using the START button (which monitors and automatically downloads videos). Manual download works ONLY for *some* youtube, not for Vimeo or any other site I try. Even Applian Technologies' youtube videos won't download using RMC. Too funny!!!

I have uninstalled and reinstalled the program multiple times. No luck.

Please tell me where I can download an old RMC 4 version.

Really sad that what used to be a great product has gone downhill so fast. Just look at all the failures being reported online. Anybody have a suggestion for an alternative product?

[Jeff Lenney]

I'm sorry to hear you're having these issues. If you don't mind, Please use the technical support section of the website to submit your tech support so they can assist you with this specific issue.

Thanks kindly

[4jki]

Please provide a proper link. I've spent many frustrating hours trying to find an email address or form on http://applian.com/support/, with no success.

[4jki]

I cannot find a contact form or email address through your tech support section, so could you please provide here?

[4jki]

Please provide me with a direct way to contact technical support! Thank you!

[Jeff Lenney]

Sure thing and sorry for the delayed response, our support desk is located at: http://applian.com/support/ - Click on the product (RMC) you're having issues with, then click on "Submit a Request" on the TOP of that screen

[4jki]

I've clicked on Replay Media Catcher, and that takes me to this link: http://applian.com/replay-media-catcher/support/

There is NO button or link anywhere to "Submit a Request" - not at the top, nor elsewhere. I am trying with both Internet Explorer and Google Chrome!

[Cheryl Wester]

The link just changed. Please select Technical support from that page. It will take you to our FAQs and give you information on contacting tech support.