Page 2 of 2 FirstFirst 12
Results 11 to 17 of 17

Thread: benefit of Replay Radio 9 over Replay AV 8? And "subscription" based now?

  1. #11
    Join Date
    Jan 2014
    Posts
    3
    Rep Power
    0

    Default Re: benefit of Replay Radio 9 over Replay AV 8? And "subscription" based now?

    Not buying it in more ways than one! I agree it's harder to adapt existing software than to simply take what you want from the old and write new from there. That is called product support. Total Recorder has been able to update their software to allow for technological changes so it just makes no sense that Applian could not have done the same. Maybe you should try hiring better coders but I really don't think that's where the problem lies. You just want to increase your profits. I have no problem with that as long as it's not at my expense.

  2. #12
    Join Date
    Feb 2008
    Posts
    71
    Rep Power
    10

    Default Re: benefit of Replay Radio 9 over Replay AV 8? And "subscription" based now?

    I'd like to comment on the evolution of Replay Radio over the years, especially for this last iteration, to summarize why we decided to create a subscription model. Replay Radio was initiated in 2001 for the purpose of creating a scheduled audio recording tool. The program evolved over the years as technology changed, and was always enhanced by user input. With the advent of YouTube and other streaming video aggregators, a basic but very functioning stream capture capability was added - creating a next generation product called Replay AV. At the same time, we were developing video recorder programs that were much more advanced given the quickly ever changing streaming world. Replay AV was still designed as an audio scheduler program but with many advanced capabilities. But then sound card inhibitors were added to newer computers making the capability of our once advanced sound recording technology almost obsolete for certain machines. The original developer was involved in other projects and couldn't do the necessary work to update Replay AV properly. The developer who we talked into taking on the project was also involved with many other efforts. Thus are best intentions suffered, with the user waiting for a next generation program. For this we truly apologize. We didn't think it would take as long to get Replay Radio 9 completed. One of the challenges was the audio recording technology. This took a long time to develop. But, it is the most advanced audio recording technology available. Unlike all other audio recorders, it does NOT record through ones sound card. Therefore, it is not sound card or computer system dependent. The audio recording will work on ANY PC, and provide a digitized copy of the original. Replay Radio 9 will also direct download the file data of most streams. So, it can also create a perfect file replication of the native stream if this recording method is used. Offering 2 types of audio recording technologies ensures that any stream can be recorded.

    So, why set this up as a subscription based model? There are 2 reasons: First, the audio recording technology is licensed on an ongoing base. Secondly, we have a dynamic Media Guide of Stations and Shows to make it easy for the user to prepopulate their recording selections. This Guide is very resource intensive. Thus, we felt that the subscription model aligned to how we expended for the program on an ongoing basis. Bottom line is that there are costs involved to maintain the elite features of the program.

    As the business guy at Applian, I look at all costs. The development of Replay Radio was very expensive and will probably never even break even. But, we felt a commitment to our loyal owners throughout the years to follow through on our promise to redeliver Replay Radio. We think we have done a very good job at keeping the program simple to use, and designed for its intent; to record streaming radio stations and shows on a scheduled basis. We are getting regular feedback to add features and enhancements which is something we have always done over the years. We have always listened to our customers and implemented suggestions whenever possible. So, please keep the product suggestions coming.

    Not everyone is going to be happy. We understand that. But, to someones complaint, we are not a company that is looking to just "increase profits". We have been in business for 15 years because we put out the best products at a fair price and always look to make them better. As a small company, we want to remain in business so we can keep delivering great products and keep providing excellent support.

    I'm a daily user of Replay Radio, and I have also done the technical support since the beginning. I know the history and the ups and downs. Thanks for your support over the years. We will always try to do our best.

    Thanks for listening.

    Tom Mayes
    COO

  3. #13
    Join Date
    Dec 2013
    Posts
    4
    Rep Power
    0

    Default Re: benefit of Replay Radio 9 over Replay AV 8? And "subscription" based now?

    ok, one last question regarding RR9. Does it support capture from TV capture cards?
    Or does Applian make any products that capture video and sound from TV cards?
    I know, I know, more than one question, but you get the idea ...

    mlloyd1

  4. #14
    Join Date
    Feb 2008
    Posts
    4,389
    Rep Power
    10

    Default Re: benefit of Replay Radio 9 over Replay AV 8? And "subscription" based now?

    This is an audio only program. We do have Replay Video Capture that is our screen capture program. It captures what it sees on your computer. Give it a try and
    see if it is going to meet your needs.

  5. #15
    Join Date
    Mar 2010
    Posts
    3
    Rep Power
    0

    Default Re: benefit of Replay Radio 9 over Replay AV 8? And "subscription" based now?

    OK, now I see why my Replay AV 8 isn't recording programs and isn't even loading any more. After March 14 it just stopped working and was somehow blocked on my PC. I don't do subscriptions. IMO it's not fair. While I would have agreed to upgrade pricing if and when the software is significantly improved, I won't be paying you $$ every month or year with no guarantee than anything has changed. So as others have opined, Bye Applian. It's been a nice decade or two.

  6. #16
    Join Date
    Feb 2008
    Posts
    4,389
    Rep Power
    10

    Default Re: benefit of Replay Radio 9 over Replay AV 8? And "subscription" based now?

    There have been a lot of streams that have changed. We did not change Replay AV but streams do change. If you would like some assistance with your issue we are still supporting Replay AV so do submit a tech support ticket with details of the issue you are having. We stopped updating Replay AV over two years ago due to changes in technology. Thanks.

  7. #17
    Join Date
    Sep 2013
    Posts
    2
    Rep Power
    0

    Default Re: benefit of Replay Radio 9 over Replay AV 8? And "subscription" based now?

    Quote Originally Posted by Tom Mayes View Post
    I'd like to comment on the evolution of Replay Radio over the years, especially for this last iteration, to summarize why we decided to create a subscription model. (EXCESS SNIPPED)

    So, why set this up as a subscription based model? There are 2 reasons: First, the audio recording technology is licensed on an ongoing base. Secondly, we have a dynamic Media Guide of Stations and Shows to make it easy for the user to prepopulate their recording selections. This Guide is very resource intensive. Thus, we felt that the subscription model aligned to how we expended for the program on an ongoing basis. Bottom line is that there are costs involved to maintain the elite features of the program.

    (EXCESS SNIPPED)

    Thanks for listening.

    Tom Mayes
    COO
    Tom, as an operations guy myself (therefore kinda curious about internal stuff you can't/shouldn't share), I get what you've put forward here, esp. re licensing fee recurrences. It *is* all reasonable, but from the customer perspective, doing the basic math of about on $10 upgrade a year and now being asked to pay roughly $35 (2.5x) a year forever is genuinely sticker shock.

    I've used RR since RR3/RR4 and ONE THING I HAVEN'T SEEN ANY CUSTOMER MENTION IS THAT THE PRICE FOR RR/RAV HAS NEVER GONE UP IN 10 YEARS!!!! (As far as I can recall) From that perspective, it's certainly reasonable to assume it's time.

    I *would* appreciate the OPTION to pay one $19.95/year or two $9.95/6mo fees, BTW, assuming this isn't a remask of the ([email protected]#$%&*) Jaksta product and is genuinely RR/RAV code with improvements. I get that it's less stable than monthly, but feels less "nickle and dimey" at the same time. On a side note, it will be nice to see the Media Guide updated again; it was useful for many years before it wasn't for many more.

    I'll go download the RR9 demo into a VM and see what I can see. FYI, I sincerely hope it allows Soundcloud podcast subscriptions without issue. I can't see another product (except iTunes, which I won't use) that does that well...or at all. The nice Level I/IIsupport folks at Soundcloud are a bit clueless about how some RSS is constructed, so I miss out on some streams/casts.

    Cheers,

    Kevin D
    SF, CA

Similar Threads

  1. Replies: 4
    Last Post: 05-21-2011, 07:33 AM
  2. Replies: 1
    Last Post: 02-13-2011, 07:50 PM
  3. Replies: 0
    Last Post: 12-25-2010, 08:42 PM
  4. Replies: 4
    Last Post: 11-06-2010, 11:28 AM
  5. Replies: 1
    Last Post: 10-19-2010, 06:06 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About these forums...
Applian Technologies makes these discussion forums available for our customers to assist other users. We do read this content and appreciate all your suggestions and comments. If you need technical support or customer service, please visit the links to the right.
Let's Be Friends