Results 1 to 6 of 6

Thread: upgrade problems

  1. #1
    Join Date
    Jun 2009
    Posts
    3
    Rep Power
    0

    Default upgrade problems

    I upgraded my suite which includes Video Padlock. During the suite upgrade I was told to uninstall Video Padlock before installing the upgrade. Currently I have the Applian Director running and it shows all updated modules but Video Padlock. I have uninstalled my old version of Video Padlock and tried to update but it is unresponsive so I have no Video Padlock.

  2. #2
    Join Date
    Feb 2008
    Location
    The Interwebs
    Posts
    1,954
    Rep Power
    10

    Default Re: upgrade problems

    Good evening

    There is a new version of Applian Director available. Please click here to immediately download the latest version. Close Replay Director prior to running the setup file. No need to re-install any of your Applian programs. This link will download and instal Replay Director only.

    http://applian.com.s3.amazonaws.com/DirectorSetup.exe

    Let me know if this does the trick for you! :-)
    Best Regards,

    Jeff Lenney
    Technical Support
    Applian Technologies, Inc.

  3. #3
    Join Date
    Jun 2009
    Posts
    3
    Rep Power
    0

    Default Re: upgrade problems

    Did not change anything. Still shows needing updated but will not download module. Maybe just download from web site and install or is site download a demo and will not be looked at as a registered version?

  4. #4
    Join Date
    Jun 2013
    Posts
    51
    Rep Power
    6

    Default Re: upgrade problems

    Hi buddy, any updates yet if something has worked for you in upgrading yet?

  5. #5
    Join Date
    Jun 2009
    Posts
    3
    Rep Power
    0

    Default Re: upgrade problems

    No never got the solution. In fact after upgrading to latest Suite there are issues. Going to try and post screen shots. Well could not find a way. Things like Sorry Registration Code Not Valid msg when opening Media Splitter - Failed to load ffmpeg.dll FFDSHOW error -

  6. #6
    Join Date
    Feb 2008
    Location
    The Interwebs
    Posts
    1,954
    Rep Power
    10

    Default Re: upgrade problems

    Quote Originally Posted by djkaraok View Post
    No never got the solution. In fact after upgrading to latest Suite there are issues. Going to try and post screen shots. Well could not find a way. Things like Sorry Registration Code Not Valid msg when opening Media Splitter - Failed to load ffmpeg.dll FFDSHOW error -
    Sorry about the delayed response, Please use the technical support section of the website to submit your tech support ticket so we can further assist you

    http://applian.com/support.php
    Best Regards,

    Jeff Lenney
    Technical Support
    Applian Technologies, Inc.

Similar Threads

  1. Keeps asking for upgrade code
    By SallyC in forum Replay Media Splitter
    Replies: 4
    Last Post: 08-23-2012, 09:33 PM
  2. Am I the Only One Having Problems Since the Upgrade?
    By Lorelei in forum Replay Media Splitter
    Replies: 1
    Last Post: 06-02-2012, 11:23 PM
  3. upgrade to v5
    By Babylon6591 in forum Replay Music
    Replies: 3
    Last Post: 04-03-2012, 08:21 PM
  4. Upgrade
    By Kuzushi in forum Replay A/V
    Replies: 6
    Last Post: 09-27-2011, 05:43 PM
  5. Upgrade/Tech Support Problems
    By Toddney43 in forum General Discussion
    Replies: 2
    Last Post: 11-23-2009, 09:10 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About these forums...
Applian Technologies makes these discussion forums available for our customers to assist other users. We do read this content and appreciate all your suggestions and comments. If you need technical support or customer service, please visit the links to the right.
Let's Be Friends