I tested this using our latest version of Replay Media Catcher and it worked great. I opened our program. Selected AUTO and THEN I went to the browser and opened the link. I have mine set to prompt and it did ask me what format-I chose .flv and it captured without an issue. I used Internet Explorer as my browser. There have been a lot of changes in technology so you might want to upgrade. Go to the upgrade page and follow the prompts for the great deals there are available for you.