I sent a letter to support but will see if this is faster. I've had 4 Replay Media Catcher 4 since it was made. However, in the last week or so when I download something, whether from YouTube or another link, it downloads two copies. The problem is, one is video without audio and the other is audio without video. Very aggravating. I decided to go online and download the program again and reinstall it. However, I notice the upgrade of 5 and bought it, thinking it would solve my problem. WRONG! It sits there like a daydreamer and does nothing. It will not download. Now THAT is very, very aggravating. Now I see where I'm not alone. If anyone has a solution, I'm listening. If no one does, I'm contacting PayPal and getting my money back. I don't have time to deal with a program that doesn't work right out of the chute.