Browser hangs with 'Connecting'

I am a brand new user. I only registered this morning on a Free Trial basis. I have 2 problems when trying to record (from Spotify):

1. When I click Open Browser to Record, it opens up a new IE window which gets as far as 'Connecting' but no further (no matter how long I wait)

2. If I then click OK, I am asked by Replay Music to specify the file name of an Open Recording Session. Presumably, this is a NEW file name that I am specifying here, but when I input a name I get the error 'Unable to Open Recording Session File'.

Help please?

I use Windows XP on this computer and never use IE - I always use Firefox but I can't see anything in Replay Music's Settings to vary this. I can use IE perfectly OK outside of Replay Music.

HI

Please don't check open recording session or save recording session on the dialog box that comes up when you select start recording. Now, give it a try. If you continue to have an issue contact tech support with details and a log file.