Media Catcher 7 is doing a poor job of capturing.

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08-23-2017, 09:58 AM
bilmar5649

Media Catcher 7 is doing a poor job of capturing.

I just upgraded to Ver 7 from 6 and I am very disappointed in the way it capture video from sites like Hulu and Netflix. It now captures way outside the video area. Ver 6 is still installed so I used it to capture video and it did a great job as usual. Help!
08-23-2017, 10:29 AM
Cheryl Wester

Re: Media Catcher 7 is doing a poor job of capturing.

You do need to use DVR for capturing. I have not experienced what you are referring to. Please take a screen shot and also submit a ticket so we can look into it. Thanks.
08-24-2017, 03:15 PM
bilmar5649

Re: Media Catcher 7 is doing a poor job of capturing.

How do I past a jpg screen Shot into my reply? Also how do I submit a ticket?
08-28-2017, 09:10 PM
Cheryl Wester

Re: Media Catcher 7 is doing a poor job of capturing.

We don't want a jpeg in the ticket. Thanks. To submit a ticket go to our site and select support. Follow the prompts.

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