Problem buying with credit card on applian site

I have Replay Capture Suite and I wanted to upgrade to the latest RVC version. When I fill out the online form with my cc information and submit it, I get this credit card approval error 10001 and says invalid token. When I try to use paypal (I have a paypal balance), it can't go through that way either.

I called my credit card company and they told me there is nothing wrong with my card, there are no stops or blocks on it. My cc has been charged automatically by other companies with no problem.

I'm sorry you are having this issue. Please send me a private message regarding this with your email information and I will pass this on to customer support for you. If you have already contacted them you don't need to do this. Thanks.