View Full Version : Program won't start, and I just paid for it.

03-31-2012, 04:15 PM
I bought the program, dl'd it, and then when I double click on the desktop icon I get an error message:

Big red X and: The application failed to initialize properly (0xc0150002). Click OK to terminate the application.

When I click ok, and choose the down arrow to "show problem details", it says:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ReplayMusic.exe
Application Version:
Application Timestamp: 4f616585
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0150002
Exception Offset: 00009cac
OS Version: 6.0.6001.
Locale ID: 1033
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

Any help would be greatly appreciated.

Cheryl Wester
03-31-2012, 08:09 PM
What version of windows are you using?

04-02-2012, 07:41 AM
Gosh I'm sorry - Windows Vista

I've tried uninstalling, rebooting, re-downloading/installing, rebooting - nothing works, it always gives me that error message.

Cheryl Wester
04-02-2012, 02:04 PM
Please submit a tech support ticket. Include all details. Thanks.