View Full Version : I cannot copy flies to the storage directory

02-13-2012, 02:16 PM
I've been using Freecoder 4 for more than a year with no problems ever. Some time ago I suddenly started receving error message when trying to save the recorded media. I keep receiving note 'Error. Failed to copy media to the storage directory'.

What is it? What should I do to correct it? Please somebody help.

Jeff Lenney
02-13-2012, 10:51 PM
Hi Tagenola

Make sure you're logged into your PC as a local admin, let me know if this makes a difference. :-)

If you already ARE - then kindly let me know and we'll look into this further.

02-15-2012, 04:49 AM
Hi Jeff

Yes, I am logged as a local admin.

I have now both Freecoder 4 and Freecoder 5 loaded, but I would like to operate with Freecoder 4. it is more convenient for me, and I like it more.I also want to work with the previous media player.

02-18-2012, 11:48 AM
Can anyone help me?

Jeff Lenney
02-19-2012, 01:23 AM
Transferring ticket to Freecorder 4 forum from general forum

Jeff Lenney
02-19-2012, 01:24 AM
If you're having issues with the freecorder toolbar, please try the following for me:

Please uninstall, reboot and reinstall Freecorder from the link below:
http://www.applian.com/freecorder4/download.php (NON US Customers)
http://www.applian.com/freecorder5/ (USA Based customers)

Also, here is a link to properly uninstall Freecorder:

Please make sure that you have administrative rights and that you disable any anti virus software you are running while installing Freecorder. (This is very important)

Lastly, please make sure that Freecorder toolbar is enabled in your Firefox browser.

Let me know if this helps! :-)