New Replay Music User Problems

[Greg Williams]

Greetings.
I have installed the latest as of 1/16/2012 Replay Music demo.
I'm having problems with the app crashing after a couple of songs being recorded.

I have a Dell Precision M4500 laptop.
Audio driver R267814 FROM Dell's website. (I have also tried the Windows Drive with the same problem)
Windows 7 (32bit) with all available service packs and updates installed.

I am using Spotify.

The Spotify app will start to stutter and repeat a section of music over and over just prior to the Replay Music app crashes.
Windows pops up a warning that the Replay app has stopped responding.

I've turned off the Windows Firewall and this has no effect.
For reference, I'm Microsoft Security Essentials and have turned off data execution protection.

For what's it's worth, my demo has now expired and I can do no further testing to solve this issue.

I'm concerned that If I go ahead and buy the app that I will never be able to make it work.

Does anyone have a solution to this problem that they are sure will work?

Thanks for anyone's thoughts

Greg

[Cheryl Wester]

Please do a fresh boot of your system prior to recording. Make sure you are using the latest version of Spotify. If you continue to have an issue contact tech support as a detailed ticket will be needed along with a log file.