View Full Version : relist your files after hd failure

11-04-2011, 12:33 AM
I have a backup copy of my encrypted files. reinstalled vid lock but am unable to relist my encrytped files password is ok and program opens
but error message is "error opening source file" how do I get around this- the files are all there in correct sizes but I cannot open them
any hel[p would be good

Jeff Lenney
11-04-2011, 11:43 PM
Hi Imax

Did you use the SAME encryption password you used when you first installed VPL on your PC?


11-05-2011, 10:54 PM
yea program opens and all files are listed in encrypted form but no decryption "error opening source file"
I reinstalled video lock but no luck I also get a "error opening destination file"
what is going on here ???

please help me with this
I will assume that it ok to do a a backup of the encrypted files and restore to a different hard drive which is what I did due to immenent failure

where are the troubleshooting guides to this software

Jeff Lenney
11-06-2011, 05:54 PM
Please try running VPL in admin mode by right clicking the VPL icon and selecting “Run as Administrator”. This will eliminate any permission issues.

As for the user guide, it's here: Video Padlock User Guide (http://applian.com/video-padlock/support/user_guide.php)