View Full Version : Applian support page not working

10-06-2011, 07:20 AM
This just have some time...

As example, the redirection to the 'Create a support ticket' of Replay Media Cather page (https://secure.applian.com/help/index.php?pid=newticket&user=&department=39) shows a 404 Not Default page. As the support site is off.

Sorry if just have a topic like this, i only like to advice you Applian support of this ;)

And i know that the forum it's the fast way to solve our answers (and help too!), only to advice about the support page not working.

Cheryl Wester
10-06-2011, 05:58 PM
I just checked the link you provided and it worked for me. I have not had other reports of this so thanks for letting us know.

Jeff Lenney
10-06-2011, 10:55 PM
Heya Allison

It's working fine, check again please :-)

10-07-2011, 09:41 AM
Really? o.O
Here the page still don't opening, on IE9 and Firefox 7



Could be zone restriction? I'm from Brazil...

Cheryl Wester
10-08-2011, 08:19 PM
We are not able to duplicate this issue at all. We have tested it on several computers and we are not getting other reports of this. It could be a restriction-I guess-but I wouldn't think so. Try and do a refresh of your page.

10-10-2011, 09:46 AM
Yes, it's zone restriction.

Why? I could open the site using a famous web-proxy site.


So... How this could be solved? It's a problem for Applian servers or data center you use on site?

Cheryl Wester
03-28-2012, 10:55 AM
Please provide it with your IP address so we can check our firewall. Thanks.