RMC4 MsiInstaller Error Windows7 Logfile

[apwul]

When looking into the Windows 7 logfile, I noticed a peculiar error, for weeks, a few times a day, saying:

(translated)
The detecion of product {5E9691E6-E18A-4A83-93E5-A09003122FB3}, function DefaultFeature, part {88D4A8DD-0600-4F6B-C8C8-82108D9D9AB6} has failed.
The Source HKEY_CURRENT_USER(64)\Software\Applian\Director\Re playMediaCatcher\Version does not exist.

/
System
- Provider
[ Name] MsiInstaller
- EventID 1004
[ Qualifiers] 0
Level 3
Task 0
Keywords 0x80000000000000
/

Donot know what it is, but I'll try to uninstall Replay Media Catcher4 and re-install it, maybe it'll help. Maybe I should install the 32b version only.

=

Later: used an uninstaller to uninstall RMC4, then re-installed latest version. Could not install 32bit, the installer advised that 64bit should be installed. Installed that one.

Logfile shows same warning only product now reads
{871EC3CC-B8FE-4BD8-8B0A-2AFAF62C3B50}

Also:
Detection of product {871EC3CC-B8FE-4BD8-8B0A-2AFAF62C3B50}, function DefaultFeature failed during request of part {8B06CC3A-FFC6-D683-6E91-62ACBE8AA342}

and

Product: Replay Media Catcher 4 -- Error 1706. An installation package for the product Replay Media Catcher 4 cannot be found. Try the installation again using a valid copy of the installation package 'RMCX64.Setup.msi'.

Any suggestions ?

TIA
==

[Shellie Heggenberger]

Hi, can you try installing the msi:1.Make sure you’re installing the latest version of Replay Media Catcher (4.0.17). If you’re installing an earlier version, please download and install version 4.0.17 from this page:
http://applian.com/replay-media-catcher/demo.php
2. If you still receive an error that the .msi is missing, download the .msi from the link below and run it to install Replay Media Catcher:
3. For 32 bit windows:
http://jaksta.s3.amazonaws.com/Applian/rmc/4.0.17.0/RMC.Setup.msi


For 64 bit windows:
http://jaksta.s3.amazonaws.com/Applian/rmc/4.0.17.0/RMCX64.Setup.msi

If you are still having issues, please submit a ticket through our support system.

[apwul]

Do I have uninstall first ?

[apwul]

Installed RMCX64.Setup.msi

Windows 7 eventviewer shows flwg:


- System - Provider [ Name] MsiInstaller - EventID 11706 [ Qualifiers] 0 Level 2 Task 0 Keywords 0x80000000000000
- EventData
Product: Replay Media Catcher 4 -- Error 1706. An installation package for the product Replay Media Catcher 4 cannot be found. Try the installation again using a valid copy of the installation package 'RMCX64.Setup.msi'.
(NULL)
(NULL)
(NULL)
(NULL)
(NULL)

7B38373145433343432D423846452D344244382D384230412D 3241464146363243334235307D
--------------------------------------------------------------------------------
Binaire data:
In words
0000: 3137387B 43334345 38422D43 342D4546
0008: 2D384442 41304238 4641322D 32364641
0010: 35423343 7D30
In bytes
0000: 7B 38 37 31 45 43 33 43 {871EC3C
0008: 43 2D 42 38 46 45 2D 34 C-B8FE-4
0010: 42 44 38 2D 38 42 30 41 BD8-8B0A
0018: 2D 32 41 46 41 46 36 32 -2AFAF62
0020: 43 33 42 35 30 7D C3B50}
Product: Replay Media Catcher 4 -- Error 1706. An installation package for the product Replay Media Catcher 4 cannot be found. Try the installation again using a valid copy of the installation package 'RMCX64.Setup.msi'.

=
- System - Provider [ Name] MsiInstaller
- EventID 1001 [ Qualifiers] 0 Level 3 Task 0 Keywords 0x80000000000000
- EventData
{871EC3CC-B8FE-4BD8-8B0A-2AFAF62C3B50}
DefaultFeature
{8B06CC3A-FFC6-D683-6E91-62ACBE8AA342}
(NULL)
(NULL)
(NULL)
Detectie of product {871EC3CC-B8FE-4BD8-8B0A-2AFAF62C3B50}, function DefaultFeature failed when requesting for part {8B06CC3A-FFC6-D683-6E91-62ACBE8AA342}
=
- EventID 1004 [ Qualifiers] 0 Level 3 Task 0 Keywords 0x80000000000000
- EventData
{871EC3CC-B8FE-4BD8-8B0A-2AFAF62C3B50}
DefaultFeature
{88D4A8DD-0600-4F6B-C8C8-82108D9D9AB6}
HKEY_CURRENT_USER(64)\Software\Applian\Director\Re playMediaCatcher\Version
(NULL)
(NULL)
Detection of product {871EC3CC-B8FE-4BD8-8B0A-2AFAF62C3B50}, function DefaultFeature, part {88D4A8DD-0600-4F6B-C8C8-82108D9D9AB6} is mislukt. De bron HKEY_CURRENT_USER(64)\Software\Applian\Director\Re playMediaCatcher\Version does not exist.

//

Is this normal ?

-