Can't Install RMC4 Update: The feature you are trying to use is on a network resource that is unavailable

[Evil Prince]

"The feature you are trying to use is on a network resource that is unavailable." It seems like it's looking for C:\TEMP\RMC4Install\RMC.Setup.msi but when I go to one in a temp folder.
It responds with this:
"The file "C:\TEMP\RMC4Install\RMC.Setup.msi" is not a valid installation package for the product Replay Media Catcher 4. Try to find the installation package 'RMC Setup.msi' in a folder from which you can install Replay Media Catcher 4."
Yes, I'm administrator. Yes, I deleted all temp files before re-running installer.
This is pretty annoying, I gotta say.

XP Pro.

[blazegmc]

im getting the exact same problem.... i downloaded the update last night, was using it last night and everything was fine... today i went to use its coming out with the same error messages as the above post... i dont see why, as it was already installed.


anyone got any clue whats wrong????

[Evil Prince]

I didn't figure out what the problem was BUT I did fix it.

Short version: run regedit. Drill down to HKEY_CLASSES_ROOT. Hit the F3 key. Type in "catcher" (sans quotes). Hit the 'enter' key. It should stop at: HKEY_CLASSES_ROOT\Installer\Products\<Big long alphanumeric string> (mine was 'C31EDC7B049676C4A9DD5B73A323B7F2' but yours probably won't be). DELETE the key name (the Big long alphanumeric string in the left window pane. Quit regedit. Reinstall.

[blazegmc]

thanks for your reply... in the end i just deleted the whole thing and downloaded it againt, took two attempts but now it SEEMS to be working ok.. dont know for howlong though lol.

[Jeff Lenney]

Thanks for the update folks - glad you got it working (after a few tries) - be assured, this issue is being looked into and worked on . :)

Thanks!

[Asmel]

I didn't figure out what the problem was BUT I did fix it.

Short version: run regedit. Drill down to HKEY_CLASSES_ROOT. Hit the F3 key. Type in "catcher" (sans quotes). Hit the 'enter' key. It should stop at: HKEY_CLASSES_ROOT\Installer\Products\<Big long alphanumeric string> (mine was 'C31EDC7B049676C4A9DD5B73A323B7F2' but yours probably won't be). DELETE the key name (the Big long alphanumeric string in the left window pane. Quit regedit. Reinstall.


Thanks, works for me. :D

[Shellie Heggenberger]

Please see what version you have installed and download the correct MSI.

XP: Look in the add/remove programs applet in the control panel, select RMC and click “Click here for support” to get the version number.
Vista/Win7: Look in the uninstall programs applet in the control panel. The version number is a column in the display and will be listed against RMC.

Download the correct MSI by replacing the version number in one of the following URLs.

32bit http://jaksta.s3.amazonaws.com/Applian/rmc/<version no>/RMC.Setup.msi
X64 http://jaksta.s3.amazonaws.com/Applian/rmc/<version no>/RMCX64.Setup.msi

[terryar53]

I'm not familiar with any uninstall applet or how to view one. I can go to uninstall and I see rmc. Then what? I think I'm not the only one. I have vista 64.

[Jeff Lenney]

I'm not familiar with any uninstall applet or how to view one. I can go to uninstall and I see rmc. Then what? I think I'm not the only one. I have vista 64.

Go into your computers control panel, and then add/remove programs. :)

[stream-recorder.com]

Go into your computers control panel, and then add/remove programs. :)
And in Vista "The version number is a column in the display and will be listed against RMC"

[terryar53]

There's nothing listed on my uninstall but the installation date and the megabytes. Are you possibly talking about using the classic view of control panel? Terry

[terryar53]

My uninstall doesn't have that columm. I have vist 64 home basic. Maybe you have the professional version and it's different.

[terryar53]

Success finally. I discovered I can start it from the director icon. But still the same problem starting from the rmc icon, doesn't work that way. Terry

[Shellie Heggenberger]

I'm not familiar with any uninstall applet or how to view one. I can go to uninstall and I see rmc. Then what? I think I'm not the only one. I have vista 64.
Please try the link below and let me know how it goes.
For 64 bit windows:
http://jaksta.s3.amazonaws.com/Applian/rmc/4.0.17.0/RMCX64.Setup.msi

[mr.software]

Thank you Shellie. That link did work for me. But, when I start it up I get a message saying it is unable to connect to the remote licensing server, and open a support ticket if I continue to have trouble. I'll see what I can do with this. I uninstalled the thing earlier today when this problem started, and then tried to reinstall it. Maybe that broke something. I'll let you know.

Don

[mr.software]

Shellie. Still can't access the licensing server. My license number is in the software, as shown on the 'about' screen. I am on a home network, with no firewall in place. Everything worked fine prior to this update. Any thoughts on why I can't access the licensing server?

[Jeff Lenney]

Hi Mr. Software - would you please open up a ticket so we can look into it further?

Thanks!

[apwul]

Please see what version you have installed and download the correct MSI.

XP: Look in the add/remove programs applet in the control panel, select RMC and click “Click here for support” to get the version number.
Vista/Win7: Look in the uninstall programs applet in the control panel. The version number is a column in the display and will be listed against RMC.

Download the correct MSI by replacing the version number in one of the following URLs.

32bit http://jaksta.s3.amazonaws.com/Applian/rmc/<version no>/RMC.Setup.msi
X64 http://jaksta.s3.amazonaws.com/Applian/rmc/<version no>/RMCX64.Setup.msi


Suggestion: add .msi installer to the download page as well.

I went over a few threads to find out the correct URL . . .
Was unsure how to fill in the 'version-nbr' - shd it be v4019, v4.0.19, 4.0.19 ?
Actually it should be 4.0.19.0

So:

X64: http: jaksta.s3.amazonaws.com/Applian/rmc/4.0.19.0/RMCX64.Setup.msi
(of course // shd be added to http but it will truncate the url and the url is partly visible only)

http://jaksta.s3.amazonaws.com/Applian/rmc/4.0.19.0/RMCX64.Setup.msi

Think both .exe and .msi should be offered for download at the download page.

Guess it is not so much of a problem..

thanks
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[Jeff Lenney]

Only try the above if you're comfortable with doing it. If not, please open up a ticket with tech support as Shellie suggested.

Thanks! :)