Unable to contact tagging service when recording from Spotify (Mcafee firewall)

[spotdj64wan]

Over the last 2 days I have received error messages when recording from Spotify. The message tells me that Spotify is unable to contact the tagging service and that I should check that I am online and that my Firewall is correctly configured. In addition, after recording a couple of tracks all other tracks are queued as pending and not recorded. I have checked my Firewall (Mcafee) and Spotify is cleared for full access. I am also online. The message also refers to genpuid.exe, which I have checked is correctly installed on my PC. I have had no real problems with tagging and recording until now. Any ideas how I resolve the problem.

[Cheryl Wester]

We are aware of this issue and it is being workied on and should be resolved shortly. Please do give it another try.

[bluemoon]

Hello,

I am getting the same problem but sometimes with persistance it names the tracks. Any sollution would be greatly appreciated! Tks

[Cheryl Wester]

It should be up and running. Do give it another try. If you are still getting the error message let me know in tech support.

[storm1960]

I temp switched off Symantec av and it started working - seems antivirus network threat protection 'automatically' created rule