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otis
12-08-2009, 05:02 AM
Ok so I know that I cannot play those videos BUT how do I enter a new password. I have tried uninstalling and reinstalling but it still asks for the password. I don't seem to be able to create a new password if I have forgotten the old one

Otis

Jeff Lenney
12-10-2009, 06:12 PM
Good evening Otis,

I'm sorry to hear you forgot your password, please make a point to write it down and keep it in a safe place for future encryptions, as we hate to see our customers lose important files.

At any rate, Please run this for me:

http://www.applian.com/clear-code.php

Now reboot your computer. When you open up the program it will ask you if you want to activate the program.

Let me know if you have any further questions.