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View Full Version : latest 3.4 version 08-07-08 not naming tracks



kjgouldstone
08-11-2008, 04:11 AM
Hi,

I have just downloaded the latest version of Replay Music and it has now stopped naming tracks.

Any Ideas on what I need to do to get this working again?

Thanks

jiminwmbg
08-12-2008, 10:06 AM
I am having the same issue. Sent tech support request. Thinking about rolling back to previous version. I note that the Gracenote Icon no longer flashes on my screen at the end of songs. Running Vista Ultimate. No problems with previous version.

jiminwmbg
08-12-2008, 10:19 AM
Follow up to my previous. Just rolled back to v3.35 and RM is now identifying tracks again.

Cheryl Wester
08-16-2008, 06:45 AM
3.4 is not using GraceNote to tag. If you are having an issue with tagging please let us know what you are recording from (site) so we can test it on this end.

Thor Johannsen
08-16-2008, 05:39 PM
I have the same issue. It is not tagging in Rhapsody. All tracks listed as unrecognized. Please fix this!

Cheryl Wester
08-16-2008, 06:42 PM
Most of the time the program will work better for you if you use the default settings. If you have changed them please go into settings and select default. Also, use the Internet Browser form of Rhapsody and not the standalone player.

Thor Johannsen
08-16-2008, 07:54 PM
Your suggestions did not work. This update has broken a great product. How do I roll back to 3.35?

Cheryl Wester
08-16-2008, 10:26 PM
Please contact tech support so we can look into what is going on. Also, let us know what you have done prior to sending us the ticket. Thanks.

Thor Johannsen
08-17-2008, 07:51 AM
I have sent a report to technical support as requested.

Thor Johannsen
08-17-2008, 11:19 AM
Did a complete uninstall of 3.4 and reverted to 3.35. All is well again!

Cheryl Wester
08-18-2008, 08:36 AM
When you work with the latest version of Replay Music you need to make sure that the entire song is recorded or it will not recognize the song for you. If you have not been doing that please give that a try and see if it makes a difference. The developer is aware that some people are having this issue as well. It is difficult to trouble shoot when we are not able to duplicate the problem.

Thor Johannsen
08-18-2008, 10:38 AM
I know how to use the software! The entire song was recorded. In fact, the entire album was recorded. It just didn't tag. Not one single track was recognized on a "Heart's Greatest Hits" album. That is a mainstream title. There is clearly a quirk with the 3.4 version of the software being experienced by some people. A return to 3.35 worked for me.....

mjbAug19
08-19-2008, 08:24 AM
I'm having this problem as well. The version is Replay Music Version 3.40 08-07-2008. The OS is Vista 32-bit with high-priority updates installed. Recording a couple of popular tunes with iTunes as a source results in no tags; I was previously recording from rhapsody radio and getting no tags.

Here's my ReplayMusicLog.log:
Mon Feb 18 10:42:18 AM Reg code entered = XXXXXXXXXXXXX
Mon Feb 18 10:42:18 AM code srv validated.
Mon Feb 18 10:42:20 AM code srv validated.
Mon Feb 18 10:42:20 AM code srv validated.
Mon Feb 18 10:42:21 AM
Mon Feb 18 10:42:21 AM Starting Replay Music Version 3.20 02-08-2008
Mon Feb 18 10:42:21 AM Operating system = Microsoft Windows Vista Professional
Mon Feb 18 10:42:21 AM User has a registered version - XXXXXXXXXXXXXXX
Mon Feb 18 10:42:21 AM RegisteredClientInfo
Mon Feb 18 10:42:21 AM SetClientInfo succeeded.
Mon Feb 18 10:42:21 AM SetOptions succeeded.
Mon Feb 18 10:42:26 AM Registration succeeded.
Mon Feb 18 10:42:26 AM Settings:
Mon Feb 18 10:42:26 AM Input Source = Sound Card
Mon Feb 18 10:42:26 AM Stop Recording after idle = 0
Mon Feb 18 10:42:26 AM Minimum milliseconds of silence = 300
Mon Feb 18 10:42:26 AM Do not split track if less than in seconds = 15
Mon Feb 18 10:42:26 AM CS ok.
Mon Feb 18 10:44:05 AM Recorded audio from NONE
Mon Feb 18 10:44:05 AM Attempting CLSplit detected from c:\windows\system32\task
eng.exe
Mon Feb 18 10:44:05 AM Recorded audio from NONE
Mon Feb 18 10:44:05 AM Attempting CLSplit detected from c:\windows\system32\task
eng.exe
Mon Feb 18 10:44:07 AM Recorded audio from NONE
Mon Feb 18 10:44:07 AM Attempting CLSplit detected from c:\windows\system32\task
eng.exe
Mon Feb 18 10:44:16 AM Recorded audio from NONE
Mon Feb 18 10:44:16 AM Attempting CLSplit detected from c:\windows\system32\task
eng.exe
Mon Feb 18 10:44:16 AM Recorded audio from NONE
Mon Feb 18 10:44:16 AM Attempting CLSplit detected from c:\windows\system32\task
eng.exe
Mon Feb 18 10:44:17 AM Recorded audio from NONE
Mon Feb 18 10:44:17 AM Attempting CLSplit detected from c:\windows\system32\task
eng.exe
Mon Feb 18 10:45:13 AM Settings:
Mon Feb 18 10:45:13 AM Input Source = Sound Card
Mon Feb 18 10:45:13 AM Stop Recording after idle = 0
Mon Feb 18 10:45:13 AM Minimum milliseconds of silence = 300
Mon Feb 18 10:45:13 AM Do not split track if less than in seconds = 15
Mon Feb 18 10:45:14 AM code srv validated.
Mon Feb 18 10:45:14 AM RegisteredClientInfo
Mon Feb 18 10:45:14 AM SetClientInfo succeeded.
Mon Feb 18 10:45:14 AM SetOptions succeeded.
Mon Feb 18 10:45:14 AM Registration succeeded.
Mon Feb 18 10:45:21 AM Attempting to close auto tagging...
Mon Feb 18 10:45:21 AM Auto tagging closed.

Cheryl Wester
08-19-2008, 10:36 AM
The log file you have shown is for February and an older version of Music. Please don't send log files through this system. If you need help that requires us to view your log file the best thing to do is contact tech support.This will make it easier for us to give you the assistance that you need.

mjbAug19
08-19-2008, 08:36 PM
Hmm, good point.

Does 3.4 not write a log file?

mjbAug19
08-19-2008, 08:56 PM
I was able to fix this by replacing the restrictive acl on C:\Program Files\Replay Music 3 with a permissive one -- the restrictive acl denied write access to me as a regular user. I would have installed Replay Music 3.0 on Vista sp0, and I think the restrictive acl would have been the default in that setup, not sure. I don't recall changing it, and I can't think of a reason why I would have. I upgraded to 3.4 without uninstalling.

mjbAug19
08-19-2008, 08:58 PM
I should say I'm not confident about the RM 3.0 part -- I can't remember what versions of things I've installed.

Mike Christensen
08-22-2008, 03:03 AM
I was able to fix this by replacing the restrictive acl on C:\Program Files\Replay Music 3 with a permissive one -- the restrictive acl denied write access to me as a regular user. I would have installed Replay Music 3.0 on Vista sp0, and I think the restrictive acl would have been the default in that setup, not sure. I don't recall changing it, and I can't think of a reason why I would have. I upgraded to 3.4 without uninstalling.

Hi,

Thanks for the update. Please make sure that you were running version 3.40. If you were running 3.40, please submit a 3.40 log file to the support department. I just want to see if indeed there was a write access error when Replay Music was trying to recognize tracks.

Best regards,

Summertom
08-24-2008, 04:33 AM
I also am having problems with the naming of tracks. I remember a few years back when Roxio tried to save a few bucks by not using Gracenote. It was a disaster and they went back to Gracenote within a year. Please don't ruin a good product to save a few dollars.
Until you figure out what is wrong with 3.40, please display the instructions to roll back to Version 3.35.

elwood7771
09-02-2008, 04:16 PM
same problem...went back to 3.35 and all is well!:o

jss92
09-15-2008, 10:08 AM
same problem...went back to 3.35 and all is well!:o

Where do I find version 3.35.

jgatie
09-15-2008, 10:11 AM
Where do I find version 3.35.

Bottom of the Replay Music Download page.

maxrenn
09-15-2008, 01:00 PM
Weird problem, i'm using at the moment the 3.45 version recording covers.
Those should be hard to be recognized (for exemple "Don' let me be misunderstood" by Lyambico !!) and all the tracks without exeption have been
correctly tagged.
I guess you must have a firewall problem ; you must allow Genuid something.exe
access the web.

alyson003
09-15-2008, 04:57 PM
I just upgraded my old 2.41 version finally to 3.45 and I never had a problem with replay finding track info until now. I am using yahoo launchcast radio and maybe 1 out of 10 songs will have the song information. Any suggestions? I also downgraded to the 3.35 version and this did not help.

maxrenn
09-15-2008, 11:29 PM
Are the tracks correctly split, have you configured your firewall, do you see a "wave" on RM indicating that it hears music, do you use the special audio driver?

As i said the system DOES work; it has recognized even unknown artists
singing other people's songs !!

Cheryl Wester
09-16-2008, 10:22 AM
We have found that the Yahoo stream is a little different than other streams our program captures. We have had a lot better results with using other programs. Please give them a try and see how it goes for you.

Cegbacca
09-17-2008, 04:48 AM
Since I upgraded last week (mistake) the recorder will name about the first 30 or so songs, then hit a few, then completely poop out! Then it says its naming those latter tracks and I cant even delete them until I close Replay.

I have been using Replay for years with Rhapsody and have never had issues till last week. Windows XP.

This is an issue, stop messing around and blaming settings.

Old Replay = Works great, worth the money
New Replay = Works poorly, but it has green on it! GJ! (insert sarcasm)

Ceg

Mike Christensen
09-19-2008, 11:59 PM
Please make sure you have the latest version of Replay Music version 3.45. If you have Vista, probably versions earlier than 3.0 will not work. Vista has made a lot of changes to the audio architecture since XP. Vista has made it very difficult for audio capturing software to work, but Replay Music still does a good job.

For best results make sure that you are recording high quality streams. Unfortunately, Yahoo LaunchCast streams are not the best of quality so Replay Music has more of a difficulty to recognize them. Try higher quality streams like Pandora or Rhapsody.

Best regards,

audballz
09-24-2008, 12:12 AM
We have found that the Yahoo stream is a little different than other streams our program captures. We have had a lot better results with using other programs. Please give them a try and see how it goes for you.

How about you make another upgrade that can handle Yahoo's Launchcast. I really prefer Launchcast than any other service. I never had so much problems tagging Launchcast before. I should have noted which version I had that worked very well with Launchcast. Does anyone know or have a copy of the older Replay Music that worked for Launchcast?

capnfantastic47
09-24-2008, 05:33 PM
For me, 3.35 works best with Launchcast. I won't upgrade until
the tagging issue is resolved.

maxrenn
09-25-2008, 06:43 AM
Hello, you have probably a problem for the "musicDns" system to access the web ("genupuid.exe").
The tagging is perfect for me with the latest version on EVERY music site i
tried, so there's no problem at all with the software.

I must say i have a little problem with the firewall , i've given all access for
Replay Music and "genupuid" to access the web, nevertheless each time i
start a recording session ,when the soft tries to identificate the first song
i have once again to tell the firewall to authorize "genupuid".

Maybe it's the problem that many people face with the latest version : a bad
interaction with firewalls.

Bye.

cobra2411
10-01-2008, 12:50 PM
I'm using 3.45 with Yahoo and it's not naming tracks. A few here and there, that's it. Computer is XP, no firewall and I'm using the high quality stream.

Gonna try 3.35 and see what that does.

Oh and it's classic rock... Van Halen, Led Zep, Rolling Stones... So I find it hard to think they're not in the DB. I'm also using default settings.

Duhtch
10-01-2008, 01:01 PM
I am new to using Replay Music (version 3.45) and tagging is random: sometimes is doesn't tag, sometimes it tags with all the right information, and sometimes it tags with the right artist & title but the wrong album. I've given the Firewall access to Replay Music: however, I've scanned my C: drive and there isn't a file called genupuid.exe. Any advise will be appreciated.

Also, what is the Rhapsody Unlimited Kbps stream speed?

cobra2411
10-01-2008, 04:45 PM
Just installed 3.35 and ran launch plus and 45 seconds into a song I skipped ahead and it still tagged correctly...

We'll see how it does, but so far it looks alot better.

cobra2411
10-01-2008, 06:17 PM
Missed 1 out of 25 with 3.35... With 3.45 it tagged one out of maybe 25...

maxrenn
10-02-2008, 01:13 AM
In response to Duhtch; in fact the name is "genpuid.exe".
You can find it in the Replay music folder in the "mdnslib" sub folders.

Bye.

Duhtch
10-04-2008, 06:02 AM
What is the Rhapsody Unlimited Kbps stream speed?

jhuey
10-04-2008, 09:17 AM
I have the same problem with 3.45 not naming tracks. I read the various posts and then went to my firewall (McAfee) and allowed both RM and genpuid.exe full access. It still did not work, so I went back to the firewall to check if they still had access and it shows that genpuid no longer exists. Humm..so I reinstalled the RM software and looked at the firewall again, and it still does not exist. Did a search and it does not appear anywhere. Previous searches found it at c:\program files\replay music\2868_mdnslib\genpuid.exe....or something similiar to that. Any suggestions?

jgatie
10-14-2008, 09:36 AM
I'd like to post my experience with Replay Music over the last week or so.

Mission: Attempt the record and tag Christmas music from Rhapsody,

First Try: RM 3.4, Volume input. No success. No recognition. Terrible audio.

Second Try: RM 3.35, Volume input. Meager success. Recognition ok. Started off with good audio but went downhil.

Third Try: RM 3.4, Volume input, genpuid.exe give total access by firewall. Recognition better, but not as good as RM 3.45. Audio spotty.

Fourth Try: RM 3.4, Audio Driver input, genpuid.exe give total access by firewall, RM volume setting to 1 click below max, Windows volume set at 1/2, all sound mixer output set to Mute except Rhapsody player (Vista only). Recognition excellent, even for obscure holiday music. Tagging as good as can be expected for songs that are on 23 different X-Mas albums.

In conclusion, I found that the Volume input setting didn't work at all for 3.4 and only worked well enough for me to think it was working for 3.45. It wasn't until I used the Audio Driver input setting that the program really shined.

11-19-2008, 04:25 PM
I use Vista Ultimate, clean build with McAfee firewall as the only security software.

I record from Rhapsody.

I haver never had trouble with tagging before, but now it does not work at all.

I have installed 3.34 again and it works fine.

mill3453
11-26-2008, 03:40 PM
I use napster (Standalone) and even the latest version continues to have trouble identifying tracks (both new and old). The new stuff, is at least 1 week old as of this post. If I have to wait extended periods of time until this mysterious database is updated, all the improvements in the software are meaningless.

GrunG
11-28-2008, 07:06 PM
What is the Rhapsody Unlimited Kbps stream speed?

{Sigh} A couple of clicks in Rhapsody got me here....

http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/popup_adp.php?p_sid=IIf3A3kj&p_lva=&p_li=&p_faqid=214&p_created=1029796365&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9NjksNjkmcF9wcm9kcz02LDAmcF9jYXRzPSZwX3B 2PTIuMCZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2Vhc mNoX25sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9c3RyZWFtIHF 1YWxpdHk*