evanier
12-02-2009, 01:13 PM
So here's my problem...
I had A/V 8.43 installed and registered and working fine.
I install the new Replay Director and it tells me to click and upgrade to 8.5. I do so.
But when I go to run 8.5, it tells me that I need to pay $9.95 for a new registration code.
So there's the first problem right there: You're getting me to upgrade my system and THEN telling me I have to pay to use the upgrade. That's not right.
So I go to the website to order the $9.95 upgrade and can't find where to order it. If it's there, it's sure well-hidden. Every single place I click that claims it will take me to the $9.95 upgrade page instead takes me to a page where I can order a second copy of the Replay Capture Suite for $29.95.
I don't need a second copy. I need the $9.95 upgrade...which I shouldn't need to order in the first place.
So I do find a link that tells me that if I don't want to pay for the $9.95 upgrade, I can reinstall 8.43. Fine. I download and install it as directed...
...and when I run it, it tells me it's version 8.5 and that I need to order the $9.95 upgrade.
So I completely uninstall 8.5 and then reinstall 8.43, which takes quite a while. And I run it. And it's still 8.5 and it still wants me to buy a $9.95 upgrade which I can't find.
I've been an Applian customer for a long time. I've bought many upgrades. Somehow, despite this, I'm sitting here with a demo copy of Replay A/V that I can't seem to upgrade and I've also wasted a lot of my life on what should be a very simple process.
Would someone like to tell me how to fix this? Better still, would Applian like to fix the way their upgrades work?
I had A/V 8.43 installed and registered and working fine.
I install the new Replay Director and it tells me to click and upgrade to 8.5. I do so.
But when I go to run 8.5, it tells me that I need to pay $9.95 for a new registration code.
So there's the first problem right there: You're getting me to upgrade my system and THEN telling me I have to pay to use the upgrade. That's not right.
So I go to the website to order the $9.95 upgrade and can't find where to order it. If it's there, it's sure well-hidden. Every single place I click that claims it will take me to the $9.95 upgrade page instead takes me to a page where I can order a second copy of the Replay Capture Suite for $29.95.
I don't need a second copy. I need the $9.95 upgrade...which I shouldn't need to order in the first place.
So I do find a link that tells me that if I don't want to pay for the $9.95 upgrade, I can reinstall 8.43. Fine. I download and install it as directed...
...and when I run it, it tells me it's version 8.5 and that I need to order the $9.95 upgrade.
So I completely uninstall 8.5 and then reinstall 8.43, which takes quite a while. And I run it. And it's still 8.5 and it still wants me to buy a $9.95 upgrade which I can't find.
I've been an Applian customer for a long time. I've bought many upgrades. Somehow, despite this, I'm sitting here with a demo copy of Replay A/V that I can't seem to upgrade and I've also wasted a lot of my life on what should be a very simple process.
Would someone like to tell me how to fix this? Better still, would Applian like to fix the way their upgrades work?