Replay A/V crashes

[dinkydo53545]

My Replay A/V which I use keep open and use every day, quit working , when I tried opening it up again, I get a Replay A/V has encountered a problem and must shut down. Its been happening for 1 month now, I have tried uninstalling it and Convert a lot of times and it still does the same thing. I tried going into the System , Advanced System settings, etc and it is checked. Not sure how to fix this. I have been using A/V for the past 2 yrs and keep it updated. I sure miss it. I type at home 8 hrs at my home and use it most of those hours.

Any suggestions would be greatly appreciated :)

Charlene Huffman

[Cheryl Wester]

Please submit a tech support ticket for this. At this time more information is needed in order to assist you.

[dinkydo53545]

Hi Cheryl, I thought I did the other day and I didnt want to bother you all. But I should have known that if I dont get a message that says that it was submitted that it must have not gone through. Thanks , will do

Charlen