View Full Version : Contacting Technical Support and Customer Service

Debbie McCormick
02-25-2008, 01:09 PM
Welcome to the Applian user forums. We encourage users to help each other out using these forums. Applian Technologies staff and software engineers will stop by frequently. Together we can build a valuable resource. Your input and comments are greatly appreciated.

These forums are NOT intended to be used for official customer support communications. Those seeking customer service or technical support should do so through our main help desk.

Go here for Technical Support:

Go here for non-technical Customer Service:

06-03-2011, 01:49 AM
Open Replay Media Catcher 4
Don’t start recording
Click "Help" -> "About" and expand "Support"
Check "Debug Mode" and then click "OK"
Click the "Start Recording" button.
Go to YouTube and start watching a video in your browser. Wait until Replay Media Catcher should have picked it up and started downloading. Let the video play a few minutes.
Click the "Stop Recording" button.
Click "Help" -> "About" and expand "Support"
Click the email logs to support link. Please attach that file to your support ticket.