https:// sites blocked when using Firefox

[viking2]

Has anyone been able to use Replay Media Catcher with Firefox and going to secure https sites?

As soon as I set RMC to AUTO and try to go to a site that uses https, e.g. https://www.google.com/ or https://www.youtube.com/, the site is blocked in the browser (with a security warning).

I have tried it on 3 different PC with the same results. I am using RMC 6 and have tried several Firefox versions going back several years.

Note: In order to use Firefox at https sites, such as youtube, and download videos in AUTO mode, it is necessary to set the Network Connection to "Use system proxy settings".
If not set to use the Proxy, Firefox can connect fine to https sites, but videos can then not be downloaded using AUTO.

p.s. Internet Explorer and Chrome works fine with https sites.

[viking2]

I am surprised, isn't anyone using Firefox?

[Cheryl Wester]

Do try version 7. I am not getting reports of issues with Firefox with it.

[viking2]

Do try version 7. I am not getting reports of issues with Firefox with it.
Yes, I have tried version 7 as well but only on 1 PC. I get the same error "This Connection is Untrusted". With version 6, I have tried it on 3 PCs.

Can you please try it yourself, starting with latest version of RMC 6 and any Firefox version (I also use WIN7 - 64 bit).
It shouldn't take more than 1 min to turn on RMC with AUTO and Firefox and then go to Google.com

Thank you in advance!

p.s. I am subscribed to this thread with instant E-mail notification. However, I am not being notified (and it is not in my SPAM).....???

[Cheryl Wester]

I personally do not use Firefox as I find it causes a lot of issues on my computer. I prefer to use Chrome and Internet Explo9rer. http://support-rcat.applian.com/support/solutions/articles/24000002560-https-streams-not-captured-in-auto-mode-like-youtube
This link might also help you.

[Immortal]

I had the same issue with Firefox and RMC 6.

I installed RMC 7 and that resolved the issue.

[viking2]

I personally do not use Firefox as I find it causes a lot of issues on my computer. I prefer to use Chrome and Internet Explo9rer. http://support-rcat.applian.com/support/solutions/articles/24000002560-https-streams-not-captured-in-auto-mode-like-youtube
This link might also help you.
@Cheryl,

As I wrote in my Applian ticket about this issue, I need to use Firefox as I have written Javascripts with iMacros. They only work with Firefox.

You have also sent me the link above twice in the ticket and we went through the steps; nothing helped.

Don't you have any PC with Firefox at Applian? If not, can you please install it so that you can test Firefox issues that are reported by your customers?

TIA!

p.s. I think it would be inappropriate to ask a customer to pay for an upgrade to v.7 to take care of a bug that should have been fixed in v6.
(Although I was not able to get it to work in v.7 trial anyway)

[Cheryl Wester]

Please submit a support ticket for this issue. Include details of what is happening. This is getting into details that the forum doesn't need.

[jorpec1]

I had the same problem, i did a clean install of win 7 64-bit and now is working

[viking2]

Please submit a support ticket for this issue. Include details of what is happening. This is getting into details that the forum doesn't need.
As I wrote in my post above, I have already submitted a ticket. It was submitted more than 3 months ago (#55658). The last response from Applian was more than 1 month ago (5/16/17). I have sent 4 follow up message but I am not getting any response to the ticket.

[viking2]

@Cheryl,

I had asked questions about the Firefox "https" Certificate in my ticket (#55658), but I didn't get an answer to these either. Can you please respond here:

I tried to find the Applian certificate in the Firefox certificate “store”, but I don’t know its name. What do you call it?

Also, where is it stored on the PC (path)? Would this certificate be applicable to all Firefox installations and profiles? For example, on my 1st PC, I have several versions of Firefox and Palemoon (which is based on the Firefox engine) installed. All Firefox version, that I have tested, and Palemoon have the https issue.

[Cheryl Wester]

Your ticket has been sent to the developer to look at. When you reply prior to him responding it puts your ticket at the bottom as he responds in the order of the tickets. It often does take time to investigate an issue. Thanks.

[viking2]

@Cheryl,

After a lot of trouble shooting I finally solved the issue myself!
There is a "bug" in RMC v6 (and probably also v7)!!
Please forward the following to the developer so that he can fix it.

I am using a separate drive (drive D) for all my data including the Firefox Profiles.
When RMC is installing the Firefox HTTPS Monitor, it installs the RMC security certificates in all the Firefox profiles but ONLY at the default location on drive C (Path : C:\Users\UserName\AppData\Roaming\Mozilla\Firefox\ Profiles\ProfileNames).

Because all my profiles are on drive D, the security certificate is not installed, and this causes the security error when going to https sites.

Here is a workaround until the developer fixes this bug:
1. Close Firefox.
2. Create a dummy profile, "dummy" at the default location on drive C (using Firefox profile manager)
3. Copy (and overwrite) the files cert8.db and key3.db from the "real" Firefox profile on Drive D to the dummy profile on Drive C.
4. In RMC, reinstall the Firefox HTTPS Monitor.
5. Rename the cert8.db and key3.db in the "real" Firefox profile on Drive D.
6. Copy the cert8.db and key3.db files from the dummy profile to the "real" Firefox profile.

The RMC security certificates have now been added to the "real" Firefox profile.
RMC in AUTO mode now works fine with Firefox. No security warnings and files (e.g. youtube) are downloaded :o!

p.s. For the Developer: In order to add the certificates to Firefox profiles at non-standard locations, it may be necessary for RMC to look at the existing profile locations as used by Firefox Profile manager. I believe that these locations are stored here:
C:\Users\UserName\AppData\Roaming\Mozilla\Firefox\ profiles.ini

[Cheryl Wester]

Thank you for the above info. It is passed on and appreciated.

[viking2]

Thank you for the above info. It is passed on and appreciated.
Please tell me when the bug fix has been implemented.

[viking2]

Please tell me when the bug fix has been implemented.
What is the status of this fix? Has it been implemented yet?

[Cheryl Wester]

Your info was passed on to the developer. We do have an update that works great so give it a try and see if it meets your needs. Thanks.

[Redhawk]

That's all well and good. However many of do use and prefer Firefox and have this same issue. So do you think you might find a solution for us rather then suggest another browser?

[Redhawk]

Same issue running RMV and Rvc on a Macbook. and the forum does need these details because until you have the issue resolved, people need to know that there is a problem.

[Cheryl Wester]

Not everyone has the same issues. Each computer is different. Concerns are passed on and investigated. Thanks.