View Full Version : Autotagging all unrecognised tracks as "Toni Braxton" "Unbreak My Heart"

12-04-2012, 05:42 AM
Well it's as it says above . When the track is split and it goes into autotagging it will list any unrecognised tracks as "Toni Braxton" "Unbreak My Heart" . This would not be a big deal other than each time it does this it overwrites any previous unrecognised track in the output folder because it has the same name - therefore you end up with lots of "Track does not exist" messages when you go to edit them . I have never even recorded "Unbreak My heart" and it is not anywhere in any of my setting and it is not ticked as defaults when I commence a recording. Therefore I can only assume I have a problem with whatever recognition DB that Applian is using. A previous post Bongo mentioned this in this post http://forum.applian.com/showthread.php?9589-Windows-8&highlight=toni+braxton but they only addressed the other half of his query not the Toni Braxton tagging issue.:mad:

Cheryl Wester
12-04-2012, 06:57 AM
When you select start recording make sure you don't have that filled in and checked to use always in the dialog box that comes up.

12-04-2012, 07:51 AM
Dear Cheryl - I have already indicated that this is not the case in my post above - "I have never even recorded "Unbreak My heart" and it is not anywhere in any of my setting and it is not ticked as defaults when I commence a recording". I have used RM for many years, I am not a newbie and this only started when I clean installed the latest version on a new machine running Win7 64bit so there cannot be any "legacy" defaults hanging around anywhere. Also as Bongo has independently on a different machine had the exact same experience with THE SAME TRACK TITLE then I cannot accept this is mere co-incidence given the amount of different tracks out there.

Cheryl Wester
12-06-2012, 08:30 PM
Please submit a ticket to tech support with the details and a log file if you continue to have this issue.

12-26-2012, 09:03 PM
I've had the same problem for months. I wrote up a ticket and the problem persists with the latest release. No help in solving this annoying issue.

Cheryl Wester
12-27-2012, 03:35 PM
Do contact tech support. Also, verify that you don't have a name written in the dialog box that appears when you select start recording.

01-05-2013, 08:07 PM
I have the same problem. Win7 64. I thought it was an isolated issue with me, but apparently this is a software problem, and not a user problem...

Cheryl Wester
01-05-2013, 08:58 PM
I have let the developer know about this-he has been on vacation but I should hear back soon.

01-10-2013, 03:44 PM
OMG I've had this too - with Unbreak My Heart and with Scorpions "Send me an angel"...horrible...destroyed hundreds of songs.

Cheryl Wester
01-11-2013, 07:23 PM
The developer is looking into this right now. He is in contact with the tagging service regarding this issue. Just edit the files to the correct names if need be.

01-24-2013, 02:57 PM
+1 on this problem

Just purchased the software. Bit gutted as it's IDing tracks as Toni Braxton. For example.

Gangnam Style - Psy
Don't You Worry Child (Radio Edit) [feat. John Martin] - Swedish House Mafia

Nothing like Toni Braxton !

I've tried changing my recording settings i.e bitrate etc. No difference. I also tried with another product called Audials Tunebite which gives the SAME RESULT ! does this mean it's a problem with the actual music fingerprinting service ?



01-24-2013, 03:15 PM
loaded MP3s created by replay music into musicbrainz picard. It ID's the files correctly ( scan feature using AcoustID )

Can someone please give me a reason why I shouldn't ask for my money back on this product ?


Cheryl Wester
01-27-2013, 05:33 PM
We have had reports of this happening with a few songs-one of them is Gangman Style-ironically when I tested it recorded and tagged it correctly. The developer is looking into this. We do have a thirty day money back guarantee so if you do wish to have a refund let us know in customer service.