Replay Converter 2.80 - error "FFMPEG.exe has stopped working"

[nbrenner]

I have been using Replay Converter, version 2.80, for some time, and have been delighted with it. Upon my last visit to the Applian website, I spotted a later version v3.0, which I downloaded and installed. I didn't realise this was a paid-for upgrade, so I uninstalled V3.0, and reinstalled version 2.80.

Ever since then, every time I attempt a conversion, I receive the following dialog box: "ffmpeg.exe has stopped working." I have tried uninstalling and reinstalling version 2.80, but I still get the same message every time.

There is very little information on the Applian website, but there are a lot of hits returned if I Google that phrase. Can anyone suggest a fix for me? I don't have a problem with paying to upgrade to version 3, but don't see why I should have to do, when for me, there's nothing wrong with version 2.80, or at least there wasn't until I installed V3.0. Thanks in anticipation of your help.

FYI Vista Home Premium SP1

[Cheryl Wester]

Most of the time this is corrected if you use a different method of converting. Also, make sure you are operating with administrative rights. To assist you we really need more information. If the above doesn't work please contact tech support for additional assistance.