Applian User Forums  

Go Back   Applian User Forums > General Discussions > Applian software and support: Feedback
Reload this Page Changing email
Register FAQ Calendar Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Display Modes
  #1  
Old 02-26-2009, 07:55 AM
bzerbel bzerbel is offline
Member
  
Join Date: Feb 2009
Posts: 5
Rep Power: 0
bzerbel is on a distinguished road
Default Changing email
Does anyone know how to change your email address with Appian. All of the communication from them is going to my old email. I have no way of activating new purchases.
Reply With Quote
  #2  
Old 02-26-2009, 06:34 PM
Cheryl Wester's Avatar
Cheryl Wester Cheryl Wester is offline
Applian Staff
  
Join Date: Feb 2008
Posts: 1,354
Rep Power: 10
Cheryl Wester is a jewel in the roughCheryl Wester is a jewel in the roughCheryl Wester is a jewel in the roughCheryl Wester is a jewel in the rough
Default
Contact customer service and let us know both the old and the new email address and we'll be glad to update it for you.
Reply With Quote
  #3  
Old 02-26-2009, 07:14 PM
bzerbel bzerbel is offline
Member
  
Join Date: Feb 2009
Posts: 5
Rep Power: 0
bzerbel is on a distinguished road
Default
Cheryl, I have done that FOUR TIMES. I get no reply, no acknowledgement --- nothing
Reply With Quote
  #4  
Old 02-26-2009, 09:47 PM
Tasha Heinlein's Avatar
Tasha Heinlein Tasha Heinlein is offline
Administrator
  
Join Date: Jul 2008
Location: Wisconsin
Posts: 829
Rep Power: 10
Tasha Heinlein is a jewel in the roughTasha Heinlein is a jewel in the roughTasha Heinlein is a jewel in the roughTasha Heinlein is a jewel in the rough
Default
Quote:
Originally Posted by bzerbel View Post
Cheryl, I have done that FOUR TIMES. I get no reply, no acknowledgement --- nothing
Can you send me a PM with the ticket number so i can look into this? We answer all of our tickets in a timely manner. It is possible that the response ended up in your spam folder. In any case I can look this up for you and make any changes necessary. Thanks!

Best Regards,

Tasha Heinlein
Applian Technologies, Inc.
Reply With Quote
  #5  
Old 02-27-2009, 08:12 AM
bzerbel bzerbel is offline
Member
  
Join Date: Feb 2009
Posts: 5
Rep Power: 0
bzerbel is on a distinguished road
Default Change Email
Tasha,

I don't have a ticket number. I never get any type of reply. Nothing ---Ever.
My old Email is .... and my new Email is ... . Although I don't know for sure, I am assuming, despite telling them over and over, they are sending responses to my old email. Thanks for your help.
Reply With Quote
  #6  
Old 02-27-2009, 09:58 AM
Tasha Heinlein's Avatar
Tasha Heinlein Tasha Heinlein is offline
Administrator
  
Join Date: Jul 2008
Location: Wisconsin
Posts: 829
Rep Power: 10
Tasha Heinlein is a jewel in the roughTasha Heinlein is a jewel in the roughTasha Heinlein is a jewel in the roughTasha Heinlein is a jewel in the rough
Default
It sounds like your ticket did not go through which would explain why you didn't get a response. Any time you open a ticket you will be given a ticket number.
I went ahead and changed your email to the new address you provided. Let me know if you have any trouble.

Best Regards,

Tasha Heinlein
Applian Technologies, Inc.
Reply With Quote
  #7  
Old 02-28-2009, 06:04 PM
bzerbel bzerbel is offline
Member
  
Join Date: Feb 2009
Posts: 5
Rep Power: 0
bzerbel is on a distinguished road
Default
Everythings fine now. Your customer service is very good so far and I am pleased. For future referernce you may want to develop an easy to understand method to change email. When an existing customer with a new email, orders an upgrade, all of their contact goes to the old email. Maybe before the order goes through, you could give the customer the opportunity to confirm or change contact information. Thanks for your help.
Reply With Quote
  #8  
Old 02-28-2009, 08:30 PM
Tasha Heinlein's Avatar
Tasha Heinlein Tasha Heinlein is offline
Administrator
  
Join Date: Jul 2008
Location: Wisconsin
Posts: 829
Rep Power: 10
Tasha Heinlein is a jewel in the roughTasha Heinlein is a jewel in the roughTasha Heinlein is a jewel in the roughTasha Heinlein is a jewel in the rough
Default
Thank you for your valuable feedback! Good suggestion.

Best Regards,

Tasha Heinlein
Applian Technologies, Inc.
Reply With Quote
Reply

Bookmarks

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Display of My Email in Replay Guide Won't Stop emacee1701 Media Guide 3 09-27-2009 04:43 AM
Duplicate Email Sent ITIMAMOBIWW Replay Media Catcher 0 05-16-2009 05:14 PM
Changing default file save tjennings Replay Media Catcher 1 03-23-2009 03:46 PM
Changing resolution on output files in 3.-- flsinder Replay Converter 2 11-09-2008 11:21 PM
problems changing recording settings watson9397 Replay A/V 2 08-17-2008 07:07 AM


All times are GMT -7. The time now is 06:57 AM.

Contact Us - Applian Technologies - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.

Applian Technologies recording products are not intended for use in circumventing copy protection mechanisms or for making illegal copies of copyrighted content. Please respect the rights of the content owners when recording.

© Copyright 2008-2009 Applian Technologies Inc. - All Rights Reserved