Can't install Ask and Record Toolbar. Error message: you already have a toolbar powered by Ask.com residing on your computer

[stefan]

When I install, this message appears:
The Applian toolbar could not be installed at this time because we’ve detected that you already have a toolbar powered by Ask.com residing on your computer.Click the Exit button for more information.
And this link opens up in my browser when I click exit: http://applian.com/asktoolbar/ask_to...talled.php?tb=

Following the instruction on that page, I go to the "uninstall" page on Control Panel, but I can't find any other Ask toolbar installed.

Here is a picture showing what I have installed:

[Tasha Heinlein]

I see part of the toolbar is still installed. It is on your list - Ask & Record Toolbar 4.01. Uninstall that and reboot, then try reinstalling.

[stefan]

I uninstalled it, rebooted, and reinstalled it but I still get the same message.

[pekkamkk]

I uninstalled Ask & Record toolbar 4.01 in Controlpanel, but there still remained a line Ask & Record toolbar, just the name,no data. That cannot be uninstalled? Anyways I been through Windows registers and haven't find any trace of it but still I get the message that I cannot install Ask & Rcord toolbar because I have it. The situation I havent got the the toolbar anywhere I can use it and I can't even reinstall it, so never you mind? I use Windows Vista Ultimate and IE 8.

[pekkamkk]

After about an hour in Windows registry, deleting all keyes mentioning "Ask toolbar" and "Super toolbar FF" I managed reinstalling Ask & Record-toolbar. I still don't think it is a very good practise to create a log file=Ask & Record Toolbar Setup Log.txt in C:\ .

[qwst_flevans]

Have you tried using the system restore? (assuming it's in vista) to goto a time before it was installed and reinstall again. Sometimes junk (webjunk or whatever) corrupts over time, and we don't even see it happen.
I admit I am new here but not to the tech and support industry.

Regards,
flevans

[fnb111]

The Applian toolbar could not be installed at this time because we’ve detected that you already have a toolbar powered by Ask.com residing on your computer.

Click the Exit button for more information.

I have followed the link "http://applian.com/asktoolbar/ask_toolbar_already_installed.php?tb=" steps.


The Applian toolbar could not be installed, I see the space at the top of IE8 if it is activated in 'view' tab.

[Tasha Heinlein]

We have seen this problem with the latest browser versions. We are awaiting a new toolbar build from Ask that will fix this. They have told us to expect this new build sometime in November.

[SoCalGuy]

Same Problem! Any Fix yet from Ask.com? Its Mid November now.

[Les Gnome]

Various problems with the Ask&Record Toolbar seem to have been outstanding for *months* now, including mine (seen by lots of others) where the toolbar just doesn't work after the first button depress.

I'm led to the conclusion that the Ask&Record Toolbar software and support of it (by Ask) is a complete crock whereas the recording software (supported by Applian) works just fine.

(I don't expect Tasha or any of the other Applian guys to comment on this!)