why can't I record anymore?

[bman4]

I've recorded audio and video tons of times before using the ask toolbar and it worked beautifully, but I haven't used itin a few weeks and today opened it up to record something and all the record buttons don't show up, only the search option. I figured I would uninstall it and install it again maybe that would fix it. but no, now all I have is lots of buttons on the tool bar like "images" "weather" "maps" etc but no buttons to record anything. what is going on? it worked perfect before?

[bman4]

I just checked to see if it worked in internet explorer and it does, it doesn't work in firefox though, I only get search options in firefox, no record buttons

[Stevie D]

bman4, if the toolbar does not show up have you tried, View - Toolbars - and checking that the relevant box it ticked? Hope this helps.

[bman4]

the toolbar shows up fine, but there's no buttons for recording anymore, just the ones I said and search stuff. it's no big deal I can just open up internet explorer if I want to download a video I guess because it works on there but I always use firefox so it's kind of a hassle.

[Les Gnome]

I know your problem needs fixing, bman4, but I presume you've seen the workround that you can create yourself shortcuts to access the programs directly. This way you can get what you want done while they work on a solution.

Seems like the Applian guys look after the recording software (it works) and the Ask guys look after the toolbar (it doesn't work... well, at least for a significant number of Firefox users). Apparently the Ask guys are working on a toolbar software update which should/may be ready in a few weeks.

My symptom is similar to yours but not identical. Mine works fine in IE, the buttons & toolbar are there in Firefox but don't do anything.